If for any reason you are not happy with your order, please email us at info@organicbaobab.com within 14 days of receiving your order. Please include the reason for your decision and any photos if relevant. If your item is faulty or damaged, please contact us as soon as you notice the problem.

Please note that orders cannot be cancelled once they have been dispatched.

CHANGE OF MIND

We do not offer refunds or exchanges if you change your mind, which includes choosing the wrong product or no longer wanting your order. For hygiene and safety reasons we cannot accept returns of items that are not faulty. This does not affect your rights under the Australian Consumer Law if an item is faulty or not of acceptable quality.

DAMAGED OR FAULTY GOODS

If you believe your item is faulty or not of acceptable quality, please contact us as soon as possible with photos and details so we can assist you promptly. Our products come with consumer guarantees under the Australian Consumer Law. We'll cover any shipping costs for genuine quality issues. Please keep the product and packaging until we've resolved your claim. If we ask you to send an item back, refunds or replacements are processed once we have received and inspected it.

INTERNATIONAL ORDERS

International orders are subject to customs clearance and local postal services. We pay all import duties and taxes before your order is shipped, so you will not need to pay them on delivery. Delivery timeframes may vary and delays caused by customs authorities are outside of our control.

REFUSED DELIVERIES

If a parcel is refused, unclaimed or returned to us because of an incorrect address or failure to collect, we are unable to offer a refund. For hygiene and safety reasons we cannot resell any item that has left our warehouse. Please check your shipping address carefully at checkout, as we are not responsible for orders sent to an incorrect address.

MONEY BACK GUARANTEE

We stand behind the quality of our products. If you are not happy with the quality of your purchase, please contact us within 14 days of receiving your order.

To qualify, the majority of the product must remain unused and you may be asked to provide photos or return the item. Our money back guarantee covers product quality and does not apply to change of mind.

We endeavour to respond to all emails within 48 hours, Monday to Friday, excluding public holidays.